Frequently Asked Questions

Everything you need to know about our beauty and skincare essentials.

Are Palmer's products tested on animals?

No, Palmer's is a cruelty-free brand. We do not conduct animal testing on any of our finished products or ingredients.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy for beauty products?

We offer a 30-day return policy for unused and unopened products. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.

Are your products safe to use during pregnancy?

Many of our products, like our Cocoa Butter Formula, are designed specifically for pregnancy. However, we always recommend consulting with your physician before starting a new skincare regimen.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.